–IMPORTANT– 

This End User License Agreement (“EULA” or “Agreement”) constitutes the terms and conditions on which Phalanx AI Inc, a Delaware corporation with offices at 4201 Wilson Blvd, Floor 3, Arlington, VA 22203 and/or its suppliers/licensors (collectively, as applicable “Phalanx”) provide the software licenses, application-hosting, warranty coverage and other services purchased by an end-user or other entity (“you” or “Subscriber”) directly from Phalanx or through Phalanx’s authorized distributor or reseller. Your rights and Phalanx’s and its suppliers/licensors’ obligations hereunder are conditioned upon your payment of all applicable license fees, subscription fees, and other payments due in connection with your license and/or purchase and your compliance with the terms and conditions set forth in this and other agreements with Phalanx. 

‍IMPORTANT – PLEASE READ THE TERMS OF THIS EULA CAREFULLY. THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND PHALANX: 

BY CLICKING THE “I ACCEPT”, “SUBSCRIBE NOW”, “PURCHASE NOW”, “BUY NOW”, OR “ORDER NOW” BOX OR BY USING ANY SOFTWARE OR SERVICES PROVIDED BY PHALANX, OR BY ACCEPTING OR SIGNING PHALANX’S QUOTATION OR PURCHASE ORDER, OR WHEN ANY PHALANX PROVIDED SOFTWARE AND/OR SERVICE IS “IN USE”, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE FOLLOWING TERMS AND AGREE TO BE BOUND BY AND BECOME A PARTY TO THIS EULA, AND IF YOU ARE ACCEPTING ON BEHALF OF AN ENTITY, THAT YOU ARE AUTHORIZED TO BIND SUCH ENTITY TO THIS EULA. YOU AGREE THAT THIS EULA IS AS ENFORCEABLE AS ANY WRITTEN, NEGOTIATED CONTRACT SIGNED BY YOU AND PHALANX. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS CONTAINED IN THIS EULA, PHALANX IS UNWILLING TO GRANT YOU THIS LICENSE OR TO PERMIT YOU TO ACCESS ITS SOFTWARE OR ITS SERVICES AND YOU SHOULD NOT INSTALL OR USE THE SOFTWARE OR USE THE SERVICES. IF APPLICABLE, AND IF YOU DO NOT ACCEPT ALL OF THESE TERMS AND CONDITIONS PRIOR TO USING THE SOFTWARE OR SERVICES, YOU MUST PROMPTLY RETURN THE SOFTWARE TO THE PLACE OF PURCHASE. IF ANY SOFTWARE HAS BEEN INSTALLED ON YOUR SYSTEM THEN YOU MUST ALSO IMMEDIATELY UNINSTALL THE SOFTWARE. 

This EULA, together with the following agreements (all of which are incorporated herein by reference) constitute the entire contract between Phalanx and Subscriber, and supersede all prior agreements and understandings between Phalanx and Subscriber, whether written or oral, relating to the subject matter hereof: (i) the quotation that we may have issued to you (“Quotation“); (ii) the Services Agreement or Statement of Work that we may have issued to you (“SOW”); (iii) the Service Level Agreement; (iv) the Acceptable Use Policy; and (v) any applicable third-party license agreement(s). The effective date of this Agreement is the earlier of the dates which you sign a Quotation, SOW or click your acceptance of this EULA during the installation, upgrade or update of the Software, or when you first use the Software or Service. Any purchase orders, statement of work or other document issued by you or any entity other than by Phalanx shall be valid only for the purpose of identifying this Agreement or the SOW and shall be used for reference purposes only, and any terms included in such purchase orders are void and shall be of no effect. Phalanx’s failure to object to provisions contained in any communication from Subscriber shall not be deemed a waiver of the provisions herein. 

‍1. Services. 

‍1.1 Subscription Services – Phalanx may, if Subscriber is current on all fees to Phalanx and fully complies with the terms of the Agreement, throughout the Term, provide on a regular basis, modifications to, enhancements, Updates and or Upgrades to the Software. Phalanx retains the right, at its discretion, to create any modifications to, enhancements, Updates and Upgrades of the Software without notice. “Updates means a minor modification or addition that includes corrections or modifications (other than an Upgrade) to correct errors, provide patches, bug fixes or minor enhancements. “Upgrades” means a major revision or modification which changes its utility or efficiency and/or which adds features, functions, applications or modules. 

‍1.2 Support and Maintenance Services – During the Term Phalanx will, if Subscriber is current on all fees to Phalanx and fully complies with the terms of the Agreement, provide support and maintenance services as detailed in the applicable Quotation, Service Level Agreement or separate SOW issued by Phalanx. 

‍1.3 No Consulting or Advisory Services – If agreed to in writing between Subscriber and Phalanx, Phalanx may provide Subscriber with other services. 

‍1.4 No Consulting or Advisory Services – Subscriber acknowledges and agrees that Phalanx is not providing any consulting or advisory services to Subscriber, unless agreed to otherwise in a Quotation, written agreement or SOW between Phalanx and Subscriber. 

‍2. Definitions. 

“Software” means any computer program provided by or made available by Phalanx, including software distributed on demand, software as a service (SAAS), preinstalled on hardware or delivered as a client installation or as part of a Deliverable and may include “open source software”. “Service” means, as applicable (please see the applicable Quotation or SOW for the exact scope of your Service), the (i) subscription services licensed to Subscriber, which may include, but not be limited to, the subscription service for the use the Software and other services, (ii) any support and maintenance services, or (iii) any service provided pursuant to a separate SOW, including implementation service.  

‍3. Fees and Payment. 

Subscriber agrees to pay the fees in the manner as set forth in the Quotation, SOW or directly through Phalanx’s website. A one and a half percent (1.5%) monthly service charge is payable on all overdue balances that are outstanding past the due date (or the highest rate permitted by applicable law, whichever is lowest). All fees are exclusive of, and Subscriber is responsible for, applicable foreign, federal, state, or local sales, use, excise, value added, export or other applicable taxes other than taxes on the net income of Phalanx, and all customs, duties and other governmental fees or levies. Subscriber shall pay or reimburse Phalanx for any such taxes and Phalanx may add any such taxes to invoices submitted to Subscriber by Phalanx. Phalanx shall be entitled to any costs of collecting any amount past due hereunder, including reasonable attorneys’ fees. Unless otherwise agreed in the Quotation or SOW, all payments are to be in United States dollars. Additional terms and conditions may apply if Subscriber licenses Software and/or purchases Services through the Phalanx website (“Web Purchase”) using a credit card. 

‍4. License. 

Subject to Subscriber’s payment of all applicable fees to Phalanx and Subscriber’s acceptance of and compliance with all the terms and conditions of the Agreement, Phalanx hereby grants to Subscriber, during the Term, and for Subscriber’s internal business purposes only, a limited, revocable, personal, non-sub-licensable, non-transferable, non-assignable and non-exclusive license (the “License”) to (a) install, where applicable, and/or use one copy of the Software (unless the Quotation permits multiple copies) for Subscriber’s internal use only and only for its intended purpose(s) in accordance with Phalanx’s user documentation and the Agreement; and (b) use the Service only for Subscriber’s internal use, and only for its intended purpose(s) in accordance with Phalanx’s user documentation and the Agreement. The Software and Service are licensed, not sold, to Subscriber for use only under the terms of the Agreement; ownership of the Software, Service and Deliverables remains at all times with Phalanx or its suppliers/licensors. The terms of the EULA will govern any Upgrades and Updates provided by Phalanx that replace and/or supplement the original Software and/or Service, unless such upgrade or update is accompanied by a separate license in which case the terms of that license will govern. The Software and access to the Service are limited to the number of personal computers, licensed workstations, subscriptions, mailboxes users, seats or any other device that accesses the internet, number of servers, or IP addresses, as reflected in the Quotation, SOW or Web Purchase (collectively the “Seats” or “Users”), as well as the functionality, term periods, applications, modules, the amount of data or data capture rates, and/or special options paid for by Subscriber and authorized by Phalanx as reflected in the Quotation, SOW or Web Purchase. Subscriber will notify Phalanx in advance of having actual Seats that exceeds the maximum number of Seats permitted in the Quotation, SOW or Web Purchase and Phalanx will charge Subscriber for the additional Seats. Upon termination or Subscriber’s breach of the license or the Agreement, Subscriber no longer has any right to use the Software and/or Service. 

‍5. License Restrictions and Ownership. 

(a) Phalanx reserves all rights not expressly granted to Subscriber in this Agreement. Other than the rights expressly granted to Subscriber in this Agreement, Phalanx and its suppliers/licensors retain all of their rights to their respective trademarks, logos, trade names, and service marks, website(s), technologies, patents, copyrights, trade secrets, know-how, and other intellectual property and proprietary rights. Without limiting the generality of the foregoing, Phalanx or its suppliers/licensors shall at all times solely and exclusively own all worldwide rights, title, and interest in and to the Software and Service, and all worldwide intellectual property rights therein. No implied licenses are granted herein. To the extent you provide any suggestions or comments related to the Software or Service to Phalanx, Phalanx shall have the right to retain and use any such suggestions or comments in current or future products or services, without your approval or further compensation to you. Subscriber may not (i) use any reverse compilation, reverse engineering, decompilation or disassembly techniques or similar methods to determine any design structure, concepts and construction method of the Software or Service or replicate the functionality of the Software or Service for any purpose; (ii) remove, modify, or obscure any Phalanx or other copyright, trademark, and other proprietary notices affixed to or displayed on or in the Software or Service, and shall not allow any third party to take any such action; (iii) transfer, distribute, sublicense, rent, lease, modify, translate, make any attempt to create derivative works from, and/or assign or otherwise make available the Software or Service or any portion thereof to a third party; (iv) transfer the Software from the Hardware through a network or other data transmission channels to another hardware appliance or computer; (v) use the Software or Service in connection with more Seats or Users than the number of Seats or Users approved in the Quotation or SOW or otherwise use the Software or Service in any manner contrary to any restrictions set forth in the Quotation, SOW or Web Purchase; or (vi) use the Software or Service for purposes of performance comparison to other competitive offerings for the purpose of publishing or otherwise making available the results to a third party without Phalanx’s prior written consent. 

(b) Subscriber agrees that all ideas, know-how, processes, information, drawings, documents, designs, models, inventions, copyrightable material and other tangible and intangible materials authored, prepared, created, made, developed, delivered, conceived or reduced to practice, in whole or in part, by Phalanx in the course of providing the Service, including, without limitation, computer programs, data and documentation (collectively, the “Works”) are and will be the sole and exclusive property of Phalanx, and Subscriber hereby irrevocably, expressly and automatically assigns, in perpetuity, all right, title and interest in and to such Works to Phalanx, including, without limitation, all copyrights, patent rights, trade secrets, trademarks, moral rights and all other applicable proprietary and intellectual property rights throughout the world. If Subscriber has any rights to the Works that cannot (as a matter of law) be assigned to Phalanx in accordance with the foregoing, Subscriber unconditionally and irrevocably: (i) waives the enforcement of such rights; and (ii) grants to Phalanx an exclusive, irrevocable, perpetual, worldwide, royalty-free license (a) to reproduce, create derivative works of, distribute, publicly perform, publicly display, digitally perform, and otherwise use and exploit such Works, (b) to use, make, have made, sell, offer to sell, import, and otherwise exploit any product or service based on, embodying, incorporating, or derived from the Works, and (c) to exercise any and all other present or future rights not yet known in the Works, in each case with the right to sublicense such rights through multiple levels of sublicensees. Subscriber agrees to render all reasonably required assistance to Phalanx to protect Phalanx’s rights under this Section 5. In the event that Phalanx is unable to secure Subscriber’s signature on any documents deemed necessary by Phalanx to carry out the purposes of this Section 5, Subscriber hereby irrevocably designates and appoints Phalanx or its designee(s) as Subscriber’s agent and attorney-in-fact, which appointment is coupled with an interest, to act for and in Subscriber’s behalf to execute, verify and file any such documents. 

‍6. Term. 

The initial term of the Service shall be for the initial duration set forth in the Quotation or SOW (the “Initial Term”). The Agreement may be terminated in the manner provided in Section 7. Absent termination of this Agreement in accordance with Section 7, or contrary provisions in the Quotation or SOW, the Service shall automatically renew for successive rollover terms (each a “Rollover Term”) for the same duration as the Initial Term, with each such Rollover Term commencing on the applicable anniversary date of the commencement of the previous Initial Term or Rollover Term and any (the Initial Term and any applicable Rollover Term are collectively referred to in this Agreement as the “Term”). By way of example, if the original Term was for three (3) years and had an effective date on June 1, 2018, then unless the Agreement is terminated in the manner provided in Section 7, the first Rollover Term shall commence on June 1, 2021 for a three-year term and Subscriber shall be required to pay the then current fees. Phalanx shall endeavor to provide Subscriber with written notice at least 30 days prior to the expiration of the Term and each Rollover Term. This Section 6 shall not apply to Web Purchases that shall be governed by different terms and conditions. 

‍7. Termination. 

Either party may terminate this Agreement: 

(a) Without cause at any time with written notice. Such termination shall be effective at the conclusion of the Term during which such termination occurred; 

(b) At any time upon written notice in the event Subscriber has committed a breach of this Agreement which remains uncured forty-five (45) days after written notice of such breach, Phalanx may terminate this Agreement, except that Phalanx may terminate this Agreement immediately upon written notice for a breach by Subscriber of Section 4, 5 or 9; or 

(c) Automatically and without providing written notice at the expiration of an evaluation period. 

‍8. Effect of Termination. 

Upon termination of this Agreement for any reason, (a) Subscriber accounts will be downgraded to the Free tier, which only allows a subset of features of the Software and Service, (b) all accrued rights to payments shall survive and Subscriber shall promptly pay in full to Phalanx all outstanding and unpaid fees, (c) in the event the Agreement is terminated by Phalanx for breach by Subscriber or by Subscriber under Section 7(a), Subscriber will be required to promptly pay in full all outstanding and unpaid fees, as well as the fees detailed in the Quotation, including, without limitation, all fees payable through the end of the then current Term, (d) any data previously encrypted with the Software will remain encrypted and is able to be accessed with the free tier accounts, however any other features associated with the Software and Service will be unavailable. 

‍9. Confidential Information. 

‍9.1 Definition of Confidential Information. Phalanx and Subscriber understand and agree that in the performance of this Agreement, each party may have access to or may be exposed to, directly or indirectly, proprietary or confidential information of the other party, and third parties such as Phalanx’s suppliers/licensors, including, but not limited to, trade secrets, product plans, names, business or marketing plans, manufacturing processes, business opportunities, technical data, computer programs, software source or object codes, machinery and equipment, systems, products, projects, price lists, research and development data, business materials, website usage statistics, and technical information (“Confidential Information”). 

‍9.2 Protection of Confidential Information. Each party agrees that it shall not, during the Term of this Agreement and after its termination, use (except as expressly authorized by this Agreement or by Phalanx) or disclose Confidential Information of another party without the prior written consent of that party, unless the receiving party can prove such Confidential Information (i) was known to the receiving party prior to the Effective Date of this Agreement, or (ii) becomes publicly available without breach of this Agreement, or (iii) becomes known to the receiving party after rightful disclosure from a third party not under an obligation of confidentiality; or (iv) was disclosed to the minimum extent necessary to comply with a lawful court order or government regulation, provided that the party making such disclosure provides the other party with advance written notice thereof, and reasonably cooperates with the other party to seek confidential or protective treatment of such information. In addition, each party agrees to take all reasonable measures to protect and maintain in confidence the Confidential Information received from the other party. 

‍9.3 Data Integrity. The Subscriber, not Phalanx, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Subscriber data Software, and Phalanx shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store or back up any such Subscriber data. It is your responsibility at all times to backup your data. Phalanx reserves the right to convert Subscriber’s accounts to free tier accounts without notice for any breach, including, without limitation, Subscriber’s non-payment. Any data previously encrypted with the Software will remain encrypted and is able to be accessed with the free tier accounts, however any other features associated with the Software and Service will be unavailable. 

‍9.4 Disclosure. Phalanx’s privacy policy may be viewed here.halanx reserves the right to modify or amend its privacy policy at its discretion from time to time. Phalanx may occasionally need to notify all Subscribers, whether or not they have opted out of email notifications, of important announcements regarding the operation of the Software. 

‍10. Warranties. 

‍10.1 Warranties by Both Parties. Each party represents and warrants to the other party that it has the right to enter into this Agreement and perform its obligations hereunder in the manner contemplated by this Agreement. 

‍10.2 Warranties By Subscriber. Subscriber represents, warrants, and covenants that it shall comply with all applicable laws, rules, ordinances, and regulations of the United States of America, any State thereof, all applicable foreign jurisdictions, and any other applicable laws, rules, ordinances, and regulations in connection with the performance of Subscriber’s obligations under this Agreement and any use of the Software and/or Service, including, but not limited to, the U.S. Export Administration Regulations, as well as end-user, end-use, and destination restrictions issued by U.S. and other governments (for additional information on U.S. export controls see http://www.bis.doc.gov). Subscriber may not export or re-export, or allow the export or re-export of any product, technology or information you obtain or learn pursuant to this Agreement in violation of any law, restriction or regulation. Subscriber agrees to hold Phalanx and its suppliers/licensors harmless from and against any claims arising out of, or relating to your violation of any export control law or other applicable law. 

‍10.3 Phalanx Warranties. Subscriber acknowledges that, on the basis of today’s technologies, it is not possible to manufacture computer software or provide services that perform its functionality error-free in all applications and combinations. Subject to (i) Subscriber’s compliance with all the terms of the Agreement, (ii) Subscriber obtaining the Software directly from Phalanx or from a Phalanx authorized distributor or reseller and (iii) the proper installation and use of the Software, Phalanx warrants that the Software will substantially conform with Phalanx’s then current functional specifications as set forth in the applicable documentation for three (3) months from the date of shipment (the “Warranty”). Phalanx’s sole obligation with respect to a breach of the Warranty, during the Term, shall be to repair or replace the defective Phalanx Software at no charge to you. All warranty claims must be made on or before the expiration of the warranty period specified herein. In the event Subscriber fails to return a defective Software within 30 days of receiving a replacement Software, Subscriber will be required to pay for the then current price of replacing the Software with no right to receive a credit in the event the defective Software is received by Phalanx later than the 30-day grace period. If Phalanx replaces the Software, and if at the time of such replacement Phalanx has launched a new version of the Software, then Phalanx retains the right to replace the Software with the new version, at Phalanx’s sole discretion.  

‍10.4 Limitation of Liability. 

(a) The above limited warranty does not apply and is voidable by Phalanx, at its discretion, if the Software (i) has been altered, except by Phalanx or its authorized representative, (ii) has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Phalanx, (iii) has been subjected to misuse or negligence; or (iv) is licensed for beta, evaluation, testing or demonstration purposes or for which Phalanx does not charge a purchase price or license fee. This Warranty is also voidable by Phalanx, at its discretion, if the Software is used for any other purpose other than for its intended purpose or if Subscriber has in any way violated the terms of the Agreement. 

(b) Phalanx explicitly disclaims any and all other warranties, conditions or representations, expressed or implied including, but not limited to, the absence of defects, flaws or malfunctions of the Software or Service, AND NON-INFRINGEMENT. In particular, Subscriber acknowledges that except as provided above, the Service or Software is provided “as is” AND “AS AVAILABLE”, WITH ALL FAULTS AND without warranty of any kind. Phalanx DOES NOT WARRANT THAT the Service or Software WILL MEET SUBSCRIBER’S REQUIREMENTS OR THAT THE OPERATION WILL BE UNINTERRUPTED OR ERROR-FREE. SUBSCRIBER ACKNOWLEDGES AND AGREES THAT NO SOFTWARE OR SERVICE CAN EVER BE 100% ERROR FREE AND THAT THERE IS THEREFORE NO SUBSTITUTE FOR USING COMMON SENSE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, PHALANX DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, CONCERNING THE SOFTWARE OR SERVICE OR OTHERWISE RELATED TO THIS AGREEMENT, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY STATUTORY WARRANTIES OF NON-INFRINGEMENT. The entire responsibility in connection with the consequences resulting from the use of the Service or Software as well as the intended or achieved results resulting from the use of the Service or Software lies entirely with Subscriber. If Subscriber has acquired the Service or Software through an authorized distributor or reseller of Phalanx, Phalanx shall not be held responsible for any additional promises or warranties made by such distributor or reseller. 

(c) Not withstanding anything in this agreement to the contrary, TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL PHALANX OR ITS SUPPLIERS/LICENSORS BE LIABLE FOR PERSONAL INJURY, PROPERTY DAMAGE, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, DATA BREACH, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICE OR SOFTWARE, ANY WARRANTY OR ARISING OUT OF ANY BREACH OF WARRANTY, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF PHALANX OR ITS SUPPLIERS/LICENSORS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING IN THIS EULA (OR ANY OTHER AGREEMENT BETWEEN SUBSCRIBER AND PHALANX) TO THE CONTRARY, PHALANX’S AND ITS SUPPLIERS/LICENSORS’ LIABILITY SHALL IN NO EVENT AND UNDER ANY THEORY OF RECOVERY EXCEED THE TOTAL AMOUNT RECEIVED BY PHALANX (UNDER THE APPLICABLE SOW, WEB PURCHASE or QUOTATION GIVING RISE TO THE CLAIM) DURING THE PRECEDING THREE (3) MONTHS PERIOD. THE SOLE REMEDY FOR A BREACH OF ANY APPLICABLE LIMITED WARRANTY SET FORTH IN THIS EULA IS, AT THE OPTION OF PHALANX, REPAIR OR REPLACEMENT OF THE DEFECTIVE OR NON-CONFORMING SERVICE OR SOFTWARE. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL PHALANX OR ITS SUPPLIERS/LICENSORS BE LIABLE FOR PERSONAL INJURY. The foregoing is Subscriber’s sole and exclusive remedy and states Phalanx’s entire liability. 

‍11. Indemnity. 

Subscriber agrees to indemnify, defend and hold Phalanx and Phalanx’s suppliers, licensors, affiliates, officers, directors, employees and agents harmless from all expenses, losses, damages or liabilities (including reasonable legal fees) arising out of or relating to any third party claims, demands, or suits, in connection with (i) a breach of Subscriber’s warranties, representations, covenants, or obligations set forth herein; and (ii) a violation by Subscriber of any laws, rules or regulations or third party patent, copyright, trademark, trade secret or privacy rights; or (iii) any data or content included in or used in conjunction with the Software by Subscriber. 

‍12. Force Majeure. 

Phalanx and its suppliers/licensors shall not be liable to Subscriber or any other person or entity for any delay or failure in the performance of this Agreement or for loss or damage of any nature whatsoever suffered by such party due to disruption or unavailability of communication facilities, utility or Internet service provider failure, acts of war, acts of God, acts of vandalism, terrorism, lightning, fire, flood, riots, strikes or any other causes beyond Phalanx’s reasonable control. 

‍13. Verification. 

Phalanx may, at its expense, automatically audit (or have audited by an auditor engaged by Phalanx) Subscriber’s use of the Software and/or Service to confirm compliance with this Agreement and accuracy of payments made by Subscriber. In addition, Phalanx shall be permitted to conduct automated audits at its discretion, provided that such automated audits take place without accessing Subscriber’s internal information technology networks and do not materially interfere with Subscriber’s use of the Software. If an audit reveals that Subscriber has underpaid fees to Phalanx, Subscriber shall pay Phalanx such underpaid fees based upon the charging methodology set forth on the Quotation or SOW. 

‍14. Independent Contractor. 

The relationship of Phalanx and Subscriber is solely that of independent contractors. Nothing contained in this Agreement shall be construed to give either party the power to direct or control the activities of the other or constitute either party as the other’s partner, joint venturer, co-owner, agent, franchisee or employee. Neither party is authorized or empowered to transact business, incur obligations, or make representations on behalf of the other party. 

‍15. Miscellaneous. 

This Agreement, as may be amended by Phalanx from time to time, represents the complete and final agreement concerning the license granted, and the Software and/or Services offered hereunder and replaces any and all prior or contemporaneous understandings or agreements, written or oral, regarding the subject matter contained herein. This Agreement shall be binding and shall inure to the benefit of the parties hereto and their respective successors and permitted assigns. This Agreement may not be assigned by Subscriber without Phalanx’s prior written consent, such consent not to be unreasonably withheld. Any such assignment without Phalanx’s prior written consent shall be null and void. Phalanx may assign, delegate and/or subcontract any or all of its rights or obligations hereunder. All notices and consents required or permitted to be given under this Agreement shall be in writing to the parties at the addresses designated at time of order or renewal to the other by written notice, and shall be effective upon receipt. Written notice shall be made in the form of a certified letter, confirmed facsimile transmission or acknowledged receipt of electronic mail. Receipt shall be deemed to have occurred: four days following mailing of a certified letter; upon receipt of confirmation of fax; and upon receipt of confirmation of receipt of email. Sections, 5, 8, 9, 10.4, 11, 13, 15 and 16 will survive the termination of this Agreement. It shall be Subscriber’s responsibility to periodically check the Phalanx Privacy Policy for changes and/or amendments to this Agreement and Subscriber acknowledges that Phalanx shall not be required to provide Subscriber with written notice of any such change(s) or amendments. 

‍16. Governing Law, Dispute Resolution and Exclusive Jurisdiction 

(a) This Agreement shall be governed by and interpreted exclusively in accordance with the internal laws of the State of Delaware, U.S.A., without reference to conflict of laws principles or international law, including, without limitation, the United Nations Convention on Contracts for the International Sale of Goods, as revised, or to the Uniform Computer Information Transactions Act, as adopted in any jurisdiction, and to the maximum extent permitted under applicable law, Subscriber expressly waives any rights to the application of any other law or regulation on the effect thereof. Any lawsuit arising from or related to this Agreement shall be brought exclusively before the United States District Court for the Eastern District of Virginia or, if jurisdiction is not available in such court, any state court of the Commonwealth of Virginia located in said district, and you hereby consent to the jurisdiction of any such court. The parties hereby irrevocably waive any objection to the jurisdiction of such courts based on any ground, including, without limitation, improper venue or forum non conveniens. 

(b) In the event of any dispute arising out of or related in any way to this Agreement (except for non-payment by Subscriber), the parties agree to first attempt, in good faith, to settle such disputes informally through direct discussions and direct negotiations. If a resolution cannot be reached informally, the parties agree to submit such disputes to non-binding mediation before a mutually acceptable mediator. Informal dispute resolutions and mediation must be attempted in good faith before the filing of any lawsuit. For purposes of the procedures set forth in this paragraph, a “dispute” shall mean any action, dispute, claim or controversy of any kind, whether in contract or tort, statutory or common law, legal or equitable, now existing or hereafter arising under or in connection with, or in any way pertaining to this Agreement. No formal proceedings for the judicial resolution of any dispute, except for the seeking of equitable or injunctive relief, may begin until the dispute resolution procedure hereunder is completed. 

(c) Subscriber acknowledges that any breach of Subscriber’s obligations under this Agreement that relates to the proprietary rights (including breach of Section 5), or that is otherwise not subject to remedy by monetary damages, will cause Phalanx irreparable harm, and that Phalanx accordingly will be entitled to injunctive and other equitable relief in addition to all other remedies provided by this Agreement or available at law, in any court of competent jurisdiction. 

‍17. Prohibited Use. 

Subscriber agrees not to misuse the Software or Services provided by Phalanx. The following actions are strictly prohibited:

• Engaging in or facilitating any illegal activities, including but not limited to phishing, fraud, malware distribution, unauthorized access to systems, or any other malicious cyber activity.
• Uploading, sharing, or distributing files containing harmful or deceptive content, including but not limited to malicious software, unauthorized data collection tools, or deceptive documents designed for social engineering attacks.
• Using the Software to violate any applicable laws, regulations, or third-party rights.
• Impersonating any entity or individual or misrepresenting an affiliation with another person or organization.

Phalanx reserves the right to suspend or terminate any Subscriber account found to be engaging in prohibited activities without prior notice.

‍18. Limitation of Liability for Misuse. 

Phalanx does not control or monitor the content uploaded or shared by Subscribers through the Software and Services. Subscriber acknowledges and agrees that:

• Phalanx shall not be liable for any damages, losses, or claims arising from the misuse of the Software by any Subscriber or third party.
• Phalanx assumes no responsibility for any harm, financial loss, or reputational damage suffered by individuals or entities due to the actions of a malicious actor utilizing the Software.
• Subscribers are solely responsible for ensuring their use of the Software complies with all applicable laws and regulations.
• Phalanx will cooperate with law enforcement agencies in investigating and addressing misuse of the Software but does not guarantee the prevention of fraudulent or harmful activities.

‍19. Third-Party Liability Disclaimer. 

Phalanx provides a platform for secure file transfers and document sharing but does not control or monitor the content shared by Subscribers. Phalanx disclaims all liability for any harm, loss, or damages suffered by third parties due to the actions of a Subscriber or any misuse of the Software, including but not limited to:

• Receiving fraudulent, deceptive, or malicious documents or links shared through the Software.
• Unauthorized access, phishing attempts, or any form of cyberattack facilitated through files transferred via the Software.
• Financial, reputational, or operational damages resulting from reliance on content shared by a Subscriber.

Phalanx does not guarantee the accuracy, security, or legitimacy of files shared using the Software and shall not be held responsible for any misuse by Subscribers or third parties.

Any third party who receives a document, link, or file through the Software assumes full responsibility for verifying its legitimacy and security before opening or interacting with the content. Phalanx encourages all individuals and organizations to follow cybersecurity best practices, including scanning files for malware and verifying the sender’s identity.

20. Account Suspension and Termination

Phalanx may suspend or terminate your account, with or without prior notice, if we reasonably believe that you have violated these Terms and Conditions, misused the Services, or engaged in activity that is unlawful, harmful, or otherwise inconsistent with our Acceptable Use Policy or Privacy Standards.

Suspension or termination may result in the immediate loss of access to your account, documents, and related data. This action may be taken at our sole discretion in order to protect the integrity, security, or operational stability of the platform.

If your account has been locked or restricted:

• You may contact us at support@phalanx.io to request more information.

• You may submit a written appeal explaining the circumstances and requesting that your account be reviewed for potential reactivation.

Phalanx will review all appeals in good faith and may request additional context or documentation to support your request. Account reinstatement is not guaranteed and will be granted solely at Phalanx’s discretion if we determine that continued use does not pose a risk to our systems, customers, or compliance obligations.

We reserve the right to permanently disable access in cases of repeated or severe violations.

21. Third-Party Offers and the Perks Section

Phalanx may make available certain third-party products, services, discounts, or promotions through our Perks section (“Third-Party Offerings“). These Third-Party Offerings are provided solely by independent third-party providers (“Service Providers“) and not by Phalanx.

By accessing, using, or engaging with any Third-Party Offering, you acknowledge and agree that:

1. Independent Relationship
   Your engagement with any Service Provider is entirely independent of Phalanx. Any use, purchase, or subscription to a Third-Party Offering is governed by the Service Provider’s own terms and conditions, including any applicable privacy policies, refund terms, service level agreements, or warranties.

2. No Liability
   Phalanx does not endorse, control, or assume responsibility for the quality, security, availability, legality, or accuracy of any Third-Party Offering. We make no guarantees regarding the performance or reliability of any Service Provider or service. You use any Third-Party Offering at your sole risk, and Phalanx disclaims all liability for any harm, loss, or damages arising from your use or reliance on such offerings.

3. Data Sharing and Usage
   Some Third-Party Offerings may require the transmission or sharing of your data outside of the Phalanx platform. By choosing to engage with a Third-Party Offering, you authorize and are solely responsible for such data transfers and acknowledge that Phalanx is not responsible for how your data is used, stored, or secured by the Service Provider.

4. Disputes and Support
   Any questions, issues, claims, or disputes related to a Third-Party Offering must be directed to the Service Provider. Phalanx does not provide support for, or intervene in, any dispute arising between you and a Service Provider.

5. No Endorsement or Warranty
   The inclusion of a Third-Party Offering in the Perks section does not constitute an endorsement by Phalanx. Any representations or claims made by Service Providers are solely their responsibility. Phalanx does not verify, review, or warrant such claims.

Use of the Perks section and any related Third-Party Offerings is entirely optional and provided solely as a convenience to you.

22. Sender Responsibility for Shared Recipient Data

Recipient Data Disclosure by Customer

Phalanx provides tools that allow Customers to share documents and related analytics with Recipients, including data such as names, email addresses, view behavior, and engagement insights. By using the Services, you acknowledge and agree to the following:

1. You (the Customer) are the data controller with respect to any personal data shared about your Recipients through the Services.

2. You are solely responsible for ensuring that your collection, disclosure, and use of Recipient data—whether obtained directly or indirectly—is lawful and compliant with applicable Data Protection Laws, including providing appropriate notices and obtaining any necessary consents.

3. Phalanx acts as a processor with respect to Customer Personal Data and disclaims any responsibility for the Customer’s decision to share or disclose such data with any other party, including Senders, collaborators, or third parties.

4. To the extent Phalanx surfaces Recipient data to Senders (e.g., via document analytics or interaction logs), Phalanx does so at the direction of the Customer, and assumes no liability for any subsequent use, sharing, or processing of that data by the Sender or other parties granted access by the Customer.

23. Security Measures and Infrastructure Safeguards

Phalanx maintains industry-aligned technical, organizational, and administrative safeguards designed to protect the confidentiality, integrity, and availability of Subscriber data and ensure secure use of the Software and Services. These measures may evolve over time in response to operational needs, evolving threats, or best practices. All capitalized terms in this section not otherwise defined shall have the meanings set forth in this Agreement.

23.1 Information Security Program

We maintain a formal Information Security Policy, which governs data access, use, and system protections across our infrastructure. Our team reviews and updates this policy regularly to reflect organizational changes, risk assessments, and regulatory updates.

23.2 Access Controls

• Authentication & Authorization: Access to systems and Subscriber data is restricted to authorized personnel via secure authentication protocols. Access is role-based and subject to strict logging and review practices.

• Cloud Infrastructure: Phalanx hosts its services on industry-leading cloud platforms with SOC 2 Type II and ISO 27001 certifications. These providers offer enterprise-grade physical, network, and environmental protections.

23.3 Data Protection

• In Transit: All data in transit is encrypted using TLS/SSL protocols.

• At Rest: Subscriber data, including files and metadata, is encrypted using AES-256 encryption or stronger, following layered defense protocols.

• Endpoint Security: Devices used to access infrastructure are hardened, monitored, and protected using anti-malware and endpoint detection solutions.

23.4 Threat Detection & Incident Response

• Phalanx maintains a documented Incident Response Plan. Security logs and anomalous behavior are monitored in real time, with alerts directed to dedicated security personnel.

• In the event of a confirmed data breach affecting Subscriber data, Phalanx will notify impacted Subscribers without undue delay, consistent with applicable law and contractual obligations.

23.5 Availability and Continuity

• Our infrastructure providers maintain ≥99.95% uptime SLAs.

• Backup and disaster recovery protocols are in place, including data replication across multiple availability zones, scheduled backups, and routine failover testing.

23.6 Vulnerability & Risk Management

• Phalanx performs regular vulnerability scans across environments and maintains an internal remediation schedule in line with risk prioritization.

23.7 Personnel and Training

• All employees with access to Subscriber data complete annual security training.

• Where permitted by law, personnel undergo background screening as part of the hiring process.

24. Additional Provisions for European Data (GDPR and UK GDPR)

This section applies solely to the extent that Phalanx processes personal data subject to the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the UK GDPR, or similar European data protection laws (“European Data Protection Laws”).

24.1 Role of Parties

When processing personal data under European Data Protection Laws, the Subscriber acts as a Controller (or a Processor acting on behalf of a Controller) and Phalanx acts as a Processor in accordance with this Agreement.

24.2 Instructions

Phalanx will only process European Personal Data in accordance with documented instructions provided by the Subscriber. If Phalanx reasonably believes any instruction violates applicable European Data Protection Laws, we will inform the Subscriber without undue delay.

24.3 Data Protection Impact Assessments (DPIAs)

To the extent Subscriber does not otherwise have access to the necessary information, Phalanx will provide reasonable assistance in conducting DPIAs and prior consultations with relevant supervisory authorities, as required by European Data Protection Laws.

24.4 Cross-Border Transfers

Phalanx will not transfer European Personal Data to any country or entity not recognized as providing an adequate level of protection unless appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission,

• The UK International Data Transfer Addendum,

• Participation in an approved certification mechanism such as the EU-U.S. Data Privacy Framework, or

• Other legally valid transfer mechanisms.

25. Additional Provisions for California Personal Information (CCPA/CPRA)

This section applies solely to the extent that Phalanx processes personal information subject to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) (“California Personal Information”).

25.1 Role of Parties

Under the CCPA/CPRA, the Subscriber is the Business, and Phalanx is the Service Provider with respect to California Personal Information.

25.2 Permitted Use

Phalanx certifies that it will:

• Process California Personal Information solely to provide the Services (the “Business Purpose”) or as otherwise permitted by the CCPA/CPRA,

• Not Sell or Share California Personal Information,

• Not combine such data with other data unless permitted by law or required to perform the Services.

25.3 Compliance

Phalanx will comply with all applicable requirements under the CCPA/CPRA and provide the same level of privacy protection as required by law. If Phalanx determines it can no longer meet its obligations under the CCPA/CPRA, it will notify the Subscriber promptly.

25.4 Audits and Remedies

The Subscriber may take reasonable and appropriate steps to ensure Phalanx uses California Personal Information in a manner consistent with the Subscriber’s obligations under CCPA/CPRA and take steps to stop and remediate unauthorized use.

25.5 No Monetary Exchange for Data

The parties acknowledge that any disclosure of California Personal Information is not part of any monetary or other valuable consideration exchanged between the parties.

26. Controller-to-Controller Data Processing

This section applies when both Phalanx and the Subscriber act as independent Controllers of personal data, such as in connection with marketing data, analytics, or enrichment tools.

26.1 Independent Responsibilities

Each party acts as a separate Controller of the data it shares or receives and is responsible for:

• Complying with applicable Data Protection Laws,

• Providing appropriate notices and obtaining lawful consents,

• Implementing reasonable security measures,

• Handling Data Subject Requests.

26.2 Shared Data Use

Any Controller Personal Data shared by either party must be:

• Lawfully collected and shared, and

• Used solely for permitted business purposes (e.g., marketing outreach or insights).

26.3 Data Rights and Regulatory Cooperation

If a Data Subject or supervisory authority contacts either party regarding the other party’s processing, the contacted party will redirect the inquiry and provide reasonable assistance to the extent applicable.

26.4 Security Commitments

Each party agrees to implement appropriate physical, technical, and organizational safeguards to protect Controller Personal Data.

26.5 California Compliance (If Applicable)

If CCPA/CPRA applies, the parties agree to:

• Use shared Controller Personal Data only for specified purposes,

• Maintain the same level of privacy protection as required under the CCPA/CPRA,

• Inform each other of any non-compliance, and

• Take appropriate steps to remediate any unauthorized use or breach of privacy obligations.

‍SUBSCRIBER HAS READ AND AGREES TO BE BOUND BY THE ABOVE TERMS AND CONDITIONS